What do you charge your clients?

by Chris Harding on October 19, 2009

A tale of charging the right price for the job.

A computer technician went to check on a problem at a very expensive mainframe.
After analysing it extensively, the technician reached for a small screwdriver and turned a tiny screw by 1.5 turns.
The computer was turned on and was back in perfect shape.

When asked for the cost he said it was £1,000.
The client was amazed despite being happy with the technician’s work and demanded a detailed invoice for the charges, to which the technician agreed.

Next day the invoice arrived and read:
Turning the screw… £1.00
Knowing which screw to turn… £999.00

It isn’t what you do, but what you know.

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2 comments

{ 2 comments… read them below or add one }

Sian MacGowan November 5, 2009 at 6:18 pm

I absolutely agree with this sentiment and I think it is even more vital to value your work in these trying times.

Chris Harding November 5, 2009 at 6:25 pm

Thanks for your comment Sian.
It’s easy to reduce a price, but so difficult to get it back to where it should be.

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